At ScousEdibleS-uk.com, customer satisfaction is important to us. Please read this policy carefully before placing an order.

1. All Sales Are Final

Due to the nature of edible products, all sales are final. We do not accept returns or exchanges once an order has been delivered.

This policy is in place to ensure product safety, hygiene, and compliance with applicable regulations.

2. Damaged or Incorrect Orders

If you receive:

• A damaged product

• An incorrect item

• An incomplete order

Please contact our customer support team within 24–48 hours of delivery.

To help us resolve the issue quickly, you may be asked to provide:

• Your order number

• Clear photos of the product and packaging

Once verified, we will offer a replacement or refund, depending on the situation.

3. Lost or Delayed Orders

If your order appears delayed or lost in transit:

• Contact us as soon as possible

• We will work with the delivery partner to investigate

Refunds or replacements will be considered only after the delivery issue has been confirmed.

4. Refund Processing

Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.
We cannot offer refunds or replacements for orders delayed or lost due to incorrect or incomplete address information provided at checkout.

6. Order Cancellations

Orders can only be cancelled or modified before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.

7. Contact Customer Support

For any questions regarding returns, refunds, or delivery issues, please contact us:

Website: ScousEdibleS-uk.com
Email: [Insert Contact Email]

Our support team aims to respond within 24 hours.